Shipping policy

At shoes-beauty.shop, we are committed to delivering stylish footwear safely and conveniently to customers around the world. Whether you are shopping our HEELS, SNEAKERS, SANDALS, or BOOTS, every order is carefully prepared and securely packaged before shipment.

Order Processing

Orders are processed within 4–7 business days after payment has been successfully confirmed.

Before shipment, each item is carefully checked and securely packaged to help protect the footwear from damage during transportation. Once your order has been dispatched, you will receive shipping information and tracking details when available.

Shipping Methods

Standard Shipping – DHL / FedEx

  • Estimated delivery time: 7–14 business days after processing

  • Shipping fee: $12.95

  • Delivery is handled by reliable international carriers such as DHL or FedEx.

  • Tracking information will be provided so you can conveniently monitor your shipment.

Free Shipping – EMS

  • Estimated delivery time: 12–24 business days after processing

  • Shipping fee: Free for orders of $50 or more

  • Orders below the free-shipping threshold may be subject to applicable shipping charges.

  • EMS tracking is provided when available, allowing you to check your package during transit.

Please note that delivery times are estimates and may vary depending on the destination, customs procedures, carrier schedules, weather, holidays, or other circumstances beyond our control.

Shipping Destinations

We ship worldwide except to countries and regions in Asia and remote areas that cannot be reliably served by our available shipping carriers.

Shipping availability may also vary depending on the destination and local delivery conditions. If your address cannot be served, we will contact you using the information provided with your order.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. You can use the tracking number through the applicable carrier's tracking service to follow your package.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

If your tracking information has not updated for an extended period or you need assistance locating your package, please contact us at support@shoes-beauty.shop.

Delivery & Signature

Please make sure your shipping address and contact information are accurate and complete when placing your order.

For a smooth delivery:

  • Check your shipping information carefully before completing your purchase.

  • Monitor your tracking information once the order has been dispatched.

  • Inspect the package and footwear upon delivery.

  • If the package appears visibly damaged, please document the condition and contact us as soon as possible.

Once an order has been delivered to the shipping address provided by the customer, responsibility for the package may transfer to the recipient according to the carrier's delivery procedures.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any customs duties, taxes, fees, or other charges that may apply to your shipment are the responsibility of the buyer. These charges are not included in the product price or shipping fee unless specifically stated otherwise.

Customs clearance procedures and fees vary by country, and shoes-beauty.shop cannot guarantee whether or when customs charges will be applied.

Delays Beyond Our Control

While we work with established shipping carriers to provide reliable delivery, unexpected delays may occur due to customs clearance, severe weather, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our control.

We appreciate your patience and will do our best to assist you with tracking and delivery-related inquiries.

Contact Us

If you have any questions about shipping, order processing, tracking, or delivery, please contact our customer service team:

shoes-beauty.shop
3731 Pacific Dr, Colorado Springs, CO 80910, USA
Email: support@shoes-beauty.shop

We are happy to help make your shopping and delivery experience as smooth as possible.